Frequently Asked Questions
You've got questions, we've got answers.
Q: What is Palbox?
A: Palbox is a way to bring gifts and the best of Palestinian products to your door on a regular basis without having to shop all over the Internet and without having to worry about when to reorder. It's also a way to provide steady support to Palestinians.
Q: How does it work?
A: Palbox is a subscription service that automatically replenishes your supply of the best of Palestine while helping Palestinian farmers and artisans and the International Solidarity Movement. You will receive a Palbox every 3 months when you subscribe.
Q: What’s in each box?
A: You will always get :
1 bottle of the finest Palestinian Fair Trade USDA Organic Extra Virgin olive oil.
2 Palestinian consumable items. We rotate between the following: dark chocolate covered dates, olive oil soap, za'atar and maftoul. The soap, za'atar and maftoul are USDA organic and fair trade.
A gorgeous piece of sterling silver Arabic calligraphy jewelry with semiprecious stones
a Palestinian cultural item such as ceramics, embroidery, music or art postcards
Q: How does Palbox help Palestine?
A: First, it helps the producers of the products: farmers, artists and craftspeople, as well as entire communities that benefit from Fair Trade community development. Second, downloadable music bypasses the Israeli blockade of Gaza, and provides income for Palestinians under siege. The olive oil is purchased and bottled by the Northern California branch of the International Solidarity Movement which has been participating in Palestinian nonviolent resistance to Israeli repression since 2001.
Q: When will I receive my first box?
A: We ship boxes on the 1st weekday of each month to customers who subscribed before our cut off date of the 23rd of the prior month. For example, if you subscribe between February 26th and March 23th, we will ship your Palbox April 1st. If you subscribe between March 26th and April 23rd, we will ship your Palbox on the first weekday of May.
Q: When is my credit card charged?
A: If you purchase the yearly plan you are billed once per year.
If you are on the quarterly plan you are billed quarterly and your credit card is charged on the 11th of the month before the shipping date of your next box. For example, if you sign up January 23rd, your card is charged January 23rd and your first Palbox is shipped February 1st. Your card is charged for your second Palbox April 11th and your second Palbox is shipped May 1st, and so on.
Q: Do you ship internationally?
A: Currently we ship to the United States, Canada, Sweden, Ireland, Australia, Belgium, Brazil, France, Italy, Portugal, South Africa, Germany, Mexico, Kuwait, and the United Kingdom. Please be aware that any and all import taxes are the customer's responsibility.
Q: What is the International Solidarity Movement?
A: The ISM is a Palestinian led movement that brings international volunteers to participate with Palestinians in nonviolent resistance to Israeli occupation, seizure and destruction of Palestinian land and property and violation of Palestinian human rights.
Q: Where does the olive oil, come from?
A: We buy it from Canaan Fair Trade , a Palestinian commercial enterprise that provides premium agricultural goods produced by networks of smallholder groups in Palestine.
Q: Where does the jewelry come from?
A: The jewelry is designed by International Solidarity Movement volunteer and artist Katie Miranda.
Q: What is the jewelry made of?
A: The jewelry is made from sterling silver, semi-precious stones, and as often as possible, beads that are purchased from Palestinian artisans.
Q: What if my box arrives damaged?
A: Send us an email at customercare@palbox.org and we will send you a replacement for the damaged product.
Q: Does my subscription auto-renew?
A: Yes, subscriptions auto-renew for the same subscription period that you signed up for, but it’s easy to cancel if you decide to do so.
Q: How can I cancel or manage my account?
A: You can easily manage your subscription by logging into your account in the upper right hand corner of our website. If you choose to cancel, your cancellation will take effect at the end of your current subscription cycle.
Q: Help! My bank or credit card company says my payment to Palbox might be a fraudulent charge! What's going on?
A: Depending on the security measures provided by your bank or credit card, you may receive a notification asking you to confirm that you made a recurring payment purchase. Simply notify your bank or bank or credit card provider that you approve the purchase.
Q: I have a question that I can't find the answer to, where can I go to for help?
A: We'll be happy to help you! Email us at customercare@palbox.org .
