FAQ
Frequently Asked Questions:
Q: What is Palbox?
A: Palbox is a way to bring gifts and the best of Palestinian products to your door on a regular basis without having to shop all over the Internet and without having to worry about when to reorder. It's also a way to provide steady support to Palestinians.
Q: How does it work?
A: Palbox is a subscription service that automatically replenishes your supply of the best of Palestine. You will receive a Palbox every 3 months when you subscribe.
Q: What’s in each box?
A: You will always get:
- One Bottle of the finest Palestinian Fair Trade USDA Extra Virgin olive oil
- Palestinian food consumable items. We rotate all of our items yearly. We have previously had items such as Arabic coffee, dark chocolate covered dates, olive oil soap, za'atar, coffee and maftoul
- A Palestinian cultural item such as ceramics, embroidery, music or art postcards
Q: How does Palbox help Palestine?
The restrictions Israel puts on Palestinian artisans & farmers to get their products out into the world make it harder and harder for them to make a living from their beloved craft. Whether it be harvesting sumac or hand-painted ceramics, we commit ourselves to supporting these families by delivering these products directly to you. To date, we have put over $100,000 into the Palestinian economy.
Q: When will I receive my first box?
A: We ship boxes on the 1st weekday of each month to customers who subscribed before our cut-off date of the 23rd of the prior month. For example, if you subscribe between February 26th and March 23th, we will ship your Palbox April 1st. If you subscribe between March 26th and April 23rd, we will ship your Palbox on the first weekday of May.
Q: When is my credit card charged?
A: If you purchase the yearly plan you are billed once per year.
If you are on the quarterly plan you are billed quarterly and your credit card is charged on the 11th of the month before the shipping date of your next box. For example, if you sign up January 23rd, your card is charged January 23rd and your first Palbox is shipped February 1st. Your card is charged for your second Palbox April 11th and your second Palbox is shipped May 1st, and so on.
Q: Where are my orders ship from?
We currently ship all our orders from our main office in Maryland. You should expect your shipment within 2-3 business day.
Q: Do you ship internationally?
A: Currently we ship to the United States, Canada, Sweden, Ireland, Australia, Belgium, Brazil, France, Italy, Portugal, South Africa, Germany, Mexico, Kuwait, and the United Kingdom. Please be aware that any and all import taxes are the customer's responsibility.
Q: Where does the olive oil, come from?
A: We buy it from Al Ard, a Palestinian commercial enterprise that provides premium agricultural goods produced by networks of smallholder groups in Palestine.
Q: What if my box arrives damaged?
A: Send us an email at customercare@palbox.org and we will send you a replacement for the damaged product.
Q: Does my subscription auto-renew?
A: Yes, subscriptions auto-renew for the same subscription period that you signed up for, but it’s easy to cancel if you decide to do so.
Q: How can I cancel or manage my account?
A: You can easily manage your subscription by logging into your account in the link that was emailed to you when you signed up. If you choose to cancel, your cancellation will take effect at the end of your current subscription cycle.
Q: Help! My bank or credit card company says my payment to Palbox might be a fraudulent charge! What's going on?
A: Depending on the security measures provided by your bank or credit card, you may receive a notification asking you to confirm that you made a recurring payment purchase. Simply notify your bank or bank or credit card provider that you approve the purchase.
Q: I have a question that I can't find the answer to, where can I go to for help?
A: We'll be happy to help you! Email us at customercare@palbox.org .
750 ml of Palestinian Olive Oil (AL'ARD)
Full-flavored, cold pressed, extra virgin, and Fair Trade, too. Simply the best that Palestine has to offer. Palestinian families give names to their trees and treat them like family members that are sometimes more than a millennium old.
PALESTINE COFFEE (قهوة فلسطين)
Palestine coffee, or “Qahwah Arbaye,” embodies the essence of hospitality, cherished and served all day long. Crafted in a small family roastery, each batch carries sweet notes of cardamom spices, enveloping you in a warm, inviting aroma that feels just like home. Our traditional medium roast, lovingly known as “Half & Half,” promises a timeless and authentic coffee experience that celebrates Palestinian heritage.
Moutains of Palestine Sage
This sage has been hand picked from the mountains of Palestine. In Palestine sage is often added to black tea to produce the perfect hot drink. It’s herbal properties make it one of the most popular herbs to add into all kinds of beverages.
People who are sensitive to caffeine can simply add boiling water to a sprig of sage and it will still make the most delicious and calming teas you will ever consume. Mixed and packaged in Bethlehem by a small women-led business.
Dead Sea Bath Salt
Introducing our Dead Sea bath salts, crafted in Palestine by the Dead Sea Pearls Company for Health and Beauty Care (DSP). Our bath salts harness the rejuvenating essence of the Dead Sea, renowned for its mineral-rich waters and therapeutic properties.
Each crystal of our salt is carefully imbued with the natural minerals found in the Dead Sea, such as magnesium, calcium, potassium, and bromide, which have been cherished for centuries for their ability to nourish and revitalize the skin.
Established in 2016, DSP is a one of a kind Palestinian company dedicated to producing and marketing Dead Sea natural cosmetic and health products, extracted directly from the Palestinian shores of the Dead Sea.
Olive Wood Board Cutter
Introducing our Olive Wood cutting boards, handcrafted from premium olive wood sourced from the hills of Bethlehem. Each board cutter is a testament to the rich history of the olive trees, some of which have stood for thousands of years.
The natural swirls and contrasts of the wood grain create a stunning visual appeal, making each board a unique and eye-catching addition to your kitchen. Not only is it a magnificent tool for slicing and serving but it also adds a touch of charm to your culinary space. These were all handmade by Ashraf Jaraysa who is a fourth-generation artisan who resides in the town of Beit Sahour.
Rand Dabour Postcard
Rand Dabour, an artist with a passion for Palestinian heritage, uses old photos and collectibles to depict daily life in Palestine before 1948. Her work highlights the enduring connection between Palestinians and their land, drawing attention to its timeless importance. Through her art, she aims to foster understanding and appreciation for Palestinian history and identity.
Her postcard, "Proud Palestinian," showcases a married Palestinian woman adorned in traditional attire from Bethlehem, with a captivating focus on the intricacies of the carpet beneath her feet.