FAQ

Frequently Asked Questions:

Q: What is Palbox?

A: Palbox is a way to bring gifts and the best of Palestinian products to your door on a regular basis without having to shop all over the Internet and without having to worry about when to reorder. It's also a way to provide steady support to Palestinian farmers and artisans.

Q: How does it work?

A: Palbox is a subscription service that automatically replenishes your supply of the best of Palestine. You will receive a Palbox every 3 months when you subscribe.

Q: What’s in each box?

A: You will always get (6 plus items):

  • One Bottle of the finest Palestinian Fair Trade USDA Extra Virgin olive oil
  • Palestinian food consumable items. We rotate all of our items yearly. We have previously had items such as Arabic coffee, dark chocolate covered dates, olive oil soap, za'atar, honey and maftoul
  • A Palestinian cultural item such as ceramics, embroidery, music and art postcards

Q: How does Palbox help Palestine?

The restrictions Israel puts on Palestinian artisans & farmers to get their products out into the world make it harder and harder for them to make a living from their beloved craft. Whether it be harvesting sumac or hand-painted ceramics, we commit ourselves to supporting these families by delivering these products directly to you. To date, we have put over $100,000 into the Palestinian economy.

Q: When will I receive my first box?

A: We ship boxes on the 1st weekday of each month to customers who subscribed or make an order before our cut-off date of the 23rd of the prior month. For example, if you subscribe between February 26th and March 23th, we will ship your Palbox April 1st. If you subscribe between March 26th and April 23rd, we will ship your Palbox on the first weekday of May.

Q: When is my credit card charged?

A: If you purchase the yearly plan you are billed once per year.

If you are on the quarterly plan you are billed quarterly and your credit card is charged  immediatley when you make the order.  For example, if you sign up January 23rd, your card is charged January  23rd and your first Palbox is shipped February 1st.  Your card is charged for your second Palbox April 23rd and your second Palbox is shipped May 1st, and so on.

Q: Where are my orders ship from?

We currently ship all our orders from our main warehouse in Pennsylvania. You should expect your shipment within 2-3 business day. 

Q: Do you ship internationally?

A: Currently we ship to the United States, Canada, Sweden, Ireland, Australia,  Belgium, Brazil, France, Italy, Portugal, South Africa, Germany, Mexico, Kuwait, and the United Kingdom.  Please be aware that any and all import taxes are the customer's responsibility.

Q: Where does the olive oil, come from?

A: We buy it from Al Ard, a Palestinian enterprise that provides premium agricultural goods produced by networks of smallholder groups in Palestine.

Q: What if my box arrives damaged?

A: Send us an email at customercare@palbox.org and we will send you a replacement for the damaged product.

Q: Does my subscription auto-renew?

A: Yes, subscriptions auto-renew for the same subscription period that you signed up for, but it’s easy to cancel if you decide to do so.

Q: How can I cancel or manage my account?

A: You can easily manage your subscription by logging into your account in the link that was emailed to you when you signed up. If you choose to cancel, your cancellation will take effect at the end of your current subscription cycle.

Q: Help! My bank or credit card company says my payment to Palbox might be a fraudulent charge! What's going on?

A: Depending on the security measures provided by your bank or credit card, you may receive a notification asking you to confirm that you made a recurring payment purchase. Simply notify your bank or bank or credit card provider that you approve the purchase.

Q: I have a question that I can't find the answer to, where can I go to for help?

A: We'll be happy to help you! Email us at customercare@palbox.org .

 

 

 

750 ml of Palestinian Olive Oil (AL'ARD)

Full-flavored, cold pressed, extra virgin, and Fair Trade, too. Simply the best that Palestine has to offer. Palestinian families give names to their trees and treat them like family members that are sometimes more than a millennium old.

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Palestinian Tahini

Palestinian tahini, a rich and creamy sesame seed paste, is a cornerstone of Palestinian cuisine, essential in dishes like hummus and baba ghanoush. Its nutty flavor and silky texture make it a versatile ingredient, revered in both savory and sweet recipes. The production and consumption of tahini hold deep cultural significance, symbolizing community, heritage, and the timeless connection between the land and its people.

Al-Aloul Foods is a tahini company in Nablus, Palestine that has been producing tahini since 1918. Al-Aloul is the oldest tahini factory in Nablus, dating back to the Ottoman Empire.

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Palestine Lentils

Lentils are a staple in Palestinian cuisine, providing an affordable and nutritious source of protein that forms the backbone of many traditional dishes. As a versatile ingredient, lentils are used in a variety of recipes, from hearty stews and soups to rice-based dishes like Majudarah.

Lentils are cooked with rice and caramelized onions, creating a comforting and flavorful meal that's often this beloved dish, enjoyed with yogurt or a simple salad. Lentils' role in Palestinian cuisine underscores their significance in a diet that values simplicity, wholesomeness, and deep-rooted culinary traditions. Mixed and packaged in Bethlehem by a small women-led business.

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Hebron Ceramic Mug

Ceramic mugs are an integral part of Palestinian culture, symbolizing hospitality and the shared moments that bring people together. Beyond their functional use, these ceramic mugs carry deep cultural significance, often featuring motifs and patterns that tell stories of Palestinian heritage, connecting generations through the simple act of sharing a warm beverage.

Hebron Glass and Ceramics Factory was established in 1890, Hebron Glass is a family business that has expanded over the years and is now exporting traditional glassware and ceramics products. The group aims to build lasting relationships with fair trade associations and provide support to artisans.

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Palestine Honey

The history of honey in Palestine is deeply intertwined with the region's rich agricultural and apicultural traditions, dating back thousands of years. This particular Honey is harvested from beehives in Jenin and Tul-Karem. These beekeepers often practice traditional methods, ensuring the preservation of native flora and the health of their bee colonies.

Honey is a symbol of prosperity and abundance in Palestinian culture, used both as a sweetener and for its medicinal properties in traditional remedies. Al-Jabal is a small company that was established in 2023 to support nonprofits and women associations and market their products. 

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Rand Dabour Postcard

Rand Dabbour is a Ramallah-based Palestinian artist renowned for her innovative approach to transforming historical photographs of Palestinian life. She employs modern techniques, particularly digital manipulation and colorization, to breathe new life into black-and-white images from the past. By adding vibrant colors and dynamic textures, Dabbour creates a bridge between the historical and contemporary, inviting viewers to experience the enduring beauty and spirit of Palestinian culture.

Her work captures the resilience and enduring relevance of the Palestinian people, reminding audiences that the stories and experiences of the past continue to shape the identity and strength of the present.

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