Palbox FAQ: Subscription, Shipping & Product Questions
Frequently Asked Questions:
Q: What is Palbox?
A: Palbox exist to make supporting farmer and artisans part of everyday life by bringing the flavors and cultural of Palestine into people's homes
Q: How is Palbox different from other Palestinian or ethical brands?
A: Palbox is built around direct impact and connection
We are not a mass-produced gift box or a general ethical brand. Each season, we curate products that carry a story, a place, a tradition, or a person behind them.
Palestinian food and craft are too often renamed, repackaged, or separated from the people who created and preserved them. Our goal is not only to sell Palestinian products, but to reclaim our food, craft, and heritage.
Q: How does Palbox source its products, and why does direct support matter?
A: Palbox works directly with Palestinian farmers, artisans, small producers, family businesses, and trusted partners. Many products begin on farms, in small workshops, or with producer groups, then move through layers of shipping, checkpoints, import systems, and long-distance transportation before reaching our warehouse in Pennsylvania.
That process matters because for some of the artisans and small producers we work with, Palbox is not just another sales channel. It may be one of their only sources of income, and in some cases, their main connection to customers outside Palestine
Q: Why are Palbox boxes limited?
A: Palbox boxes are limited because we source from real Palestinian farmers, artisans, small producers, family businesses, and trusted partners.
Many of these items are made in small batches, shaped by harvest seasons, workshop capacity, shipping timelines, and the realities of moving products from Palestine to our warehouse in Pennsylvania.
We prepare a limited number of boxes each season, and subscribers receive first access. Most boxes are often reserved before they open to the wider community.
Because of that, we cannot always restock the same items quickly or easily.
Once a box is reserved or sold out, that specific season closes.
Q: Is this a subscription or a one-time purchase?
A: Both:
If you order one-time: You will not be automatically charged again.
If subscription: Subscribers receive each new seasonal box: You will receive a Palbox every 3 months when you subscribe.
Q: What’s in each box?
A: You will always get (5 plus items):
- One Bottle of the finest Palestinian Fair Trade USDA Extra Virgin olive oil
- Palestinian food consumable items. We rotate all of our items yearly. We have previously had items such as Arabic coffee, dark chocolate covered dates, olive oil soap, za'atar, honey and maftoul
- A Palestinian cultural item such as ceramics, embroidery, music and art postcards
Q: How does Palbox help Palestine?
The restrictions Israel puts on Palestinian artisans & farmers to get their products out into the world make it harder and harder for them to make a living from their beloved craft. Whether it be harvesting sumac or hand-painted ceramics, we commit ourselves to supporting these families by delivering these products directly to you. Since 2016, we have put over $500,000 into the Palestinian economy.
Q: When will I receive my first box?
A: We ship boxes on the 1st weekday of each month to customers who subscribed or make an order before our cut-off date of the 24th of the prior month. For example, if you subscribe between February 26th and March 25th, we will ship your Palbox April 1st. If you subscribe between March 26th and April 24rd, we will ship your Palbox on the first weekday of May.
Q: When is my credit card charged?
A: If you purchase the yearly plan you are billed once per year.
If you are on the quarterly plan you are billed quarterly and your credit card is charged immediatley when you make the order. For example, if you sign up January 23rd, your card is charged January 23rd and your first Palbox is shipped February 1st. Your card is charged for your second Palbox April 23rd and your second Palbox is shipped May 1st, and so on.
Q: Where are my orders ship from?
We currently ship all our orders from our main warehouse in Pennsylvania. You should expect your shipment within 3-7 business day when it ships at the first week of every month
Q: Can I send a Palbox as a gift?
A: Yes. Palbox makes a meaningful gift for someone who cares about Palestine, ethical shopping, food, culture, or supporting farmers and artisans directly.
You can enter the recipient’s shipping address at checkout.
Q: Do you ship internationally?
A: Yes, we do! Please be aware that any and all import taxes are the customer's responsibility.
Q: What if my box arrives damaged?
A: Send us an email at customercare@palbox.org and we will send you a replacement for the damaged product.
Q: Does my subscription auto-renew?
A: Yes, subscriptions auto-renew for the same subscription period that you signed up for, but it’s easy to cancel if you decide to do so.
Q: How can I cancel or manage my account?
A: You can easily manage your subscription by logging into your account on the upper right corner of the website.
Q: I have a question that I can't find the answer to, where can I go to for help?
A: We'll be happy to help you! Email us at customercare@palbox.org .