FAQ
Frequently Asked Questions:
Q: What is Palbox?
A: Palbox is a way to bring gifts and the best of Palestinian products to your door on a regular basis without having to shop all over the Internet and without having to worry about when to reorder. It's also a way to provide steady support to Palestinians.
Q: How does it work?
A: Palbox is a subscription service that automatically replenishes your supply of the best of Palestine. You will receive a Palbox every 3 months when you subscribe.
Q: What’s in each box?
A: You will always get:
- One Bottle of the finest Palestinian Fair Trade USDA Organic Extra Virgin olive oil
- Palestinian consumable items. We rotate all of our items yearly. We have previously had items such as dark chocolate covered dates, olive oil soap, za'atar, coffee and maftoul.
- A gorgeous piece of sterling silver Arabic calligraphy jewelry with semiprecious stones
- A Palestinian cultural item such as ceramics, embroidery, music or art postcards
Q: How does Palbox help Palestine?
A: First, it helps the producers of the products: farmers, artists and craftspeople, as well as entire communities that benefit from Fair Trade community development. Second, downloadable music bypasses the Israeli blockade of Gaza, and provides income for Palestinians under siege. To date, we have put over $100,000 into the Palestinian economy.
Q: When will I receive my first box?
A: We ship boxes on the 1st weekday of each month to customers who subscribed before our cut-off date of the 23rd of the prior month. For example, if you subscribe between February 26th and March 23th, we will ship your Palbox April 1st. If you subscribe between March 26th and April 23rd, we will ship your Palbox on the first weekday of May.
Q: When is my credit card charged?
A: If you purchase the yearly plan you are billed once per year.
If you are on the quarterly plan you are billed quarterly and your credit card is charged on the 11th of the month before the shipping date of your next box. For example, if you sign up January 23rd, your card is charged January 23rd and your first Palbox is shipped February 1st. Your card is charged for your second Palbox April 11th and your second Palbox is shipped May 1st, and so on.
Q: Where are my orders ship from?
We currently ship all our orders from our main office in Maryland. You should expect your shipment within 2-3 business day.
Q: Do you ship internationally?
A: Currently we ship to the United States, Canada, Sweden, Ireland, Australia, Belgium, Brazil, France, Italy, Portugal, South Africa, Germany, Mexico, Kuwait, and the United Kingdom. Please be aware that any and all import taxes are the customer's responsibility.
Q: Where does the olive oil, come from?
A: We buy it from Al Ard, a Palestinian commercial enterprise that provides premium agricultural goods produced by networks of smallholder groups in Palestine.
Q: Where does the jewelry come from?
A: The jewelry is designed by Palbox founder, Katie Miranda.
Q: What is the jewelry made of?
A: The jewelry is made from sterling silver, semi-precious stones, and as often as possible, beads that are purchased from Palestinian artisans.
Q: What if my box arrives damaged?
A: Send us an email at customercare@palbox.org and we will send you a replacement for the damaged product.
Q: Does my subscription auto-renew?
A: Yes, subscriptions auto-renew for the same subscription period that you signed up for, but it’s easy to cancel if you decide to do so.
Q: How can I cancel or manage my account?
A: You can easily manage your subscription by logging into your account in the upper right hand corner of our website. If you choose to cancel, your cancellation will take effect at the end of your current subscription cycle.
Q: Help! My bank or credit card company says my payment to Palbox might be a fraudulent charge! What's going on?
A: Depending on the security measures provided by your bank or credit card, you may receive a notification asking you to confirm that you made a recurring payment purchase. Simply notify your bank or bank or credit card provider that you approve the purchase.
Q: I have a question that I can't find the answer to, where can I go to for help?
A: We'll be happy to help you! Email us at customercare@palbox.org .
750 ml of Palestinian Olive Oil (AL'ARD)
Full-flavored, cold pressed, extra virgin, and Fair Trade, too. Simply the best that Palestine has to offer. Palestinian families give names to their trees and treat them like family members that are sometimes more than a millennium old.
Palestinian Tahini
Tahini or tahina is a Middle Eastern condiment served as a dip on its own or as a major component of many Palestinian signature dishes such as hummus, baba ganoush, and halwa.
Homemade Raisins
The raisins dried over the month-long harvest in Palestine are a summer staple. Grapes carry a great significance to Palestinian cultural and resiliency, as many parts of the plant give nourishment and protection to households all over. The plant leaves vine up many family homes in cities and villages across the country. As grapes are harvested, the drying process starts with lying the grapes out in the sun for an entire month. Mixed and packaged in Bethlehem by a small women-led business.
Dead Sea Mud Soap
Dead Sea Mud Soap made in Nablus and extracted from the Palestinian shores of the Dead Sea is a uniquely composed of olive oil added to a mixture of treated Dead Sea Mud. It gives clear softness, and confers strength, flexibility and purity to the skin.
Hebron Ceramic Art Bowls
A Ceramic handmade art bowl in the Hebron Glass and Ceramics Factory. Established in 1890, Hebron Glass is a family business that has expanded over the years and is now exporting traditional glassware and ceramics products. The group aims to build lasting relationships with fair trade associations and provide support to artisans. Ceramics date back to the 1500s where the craft was shared through the Ottoman Empire. It has taken many shapes over time and is a way that Palestinian craftsmen can continue to celebrate their culture. All designs change depending on where they are made, similar to embroidery, which means that each village has its own style and colors that give distinction to the region.
Suleiman Mansour Postcard
“Camel of Hardships" has become emblematic of the experience of the loss of homeland and of exile. Mansour's painting points to one of the key elements of Palestinian identity: memory; for many generations of Palestinians in exile and in the Palestinian territories have been raised on oral recollections about their homeland. This was originally painted in 1974